FAQs
Frequently Asked Questions (FAQs)
Orders
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. You will receive an email confirmation once your order is placed.
Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly, but if you need to make changes, please contact us at shopxyrel@gmail.com within 12 hours of placing your order.
Shipping
Q: How long does shipping take?
A: We offer free standard shipping (5–8 business days) within the United States.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: How can I track my order?
A: You will receive a tracking number by email once your order ships. If you need assistance, contact us with your order number.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Free return shipping is provided, and no restocking fees apply.
Q: How do I start a return?
A: Contact us at shopxyrel@gmail.com with your order number. We will send you a prepaid return label and instructions.
Q: How long does it take to receive a refund?
A: Refunds are processed within 5–7 business days after we receive your return.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and secure online payment methods at checkout.
Q: Is my payment information secure?
A: Yes, we use secure encryption and trusted payment processors to keep your information safe.
Contact Us
If your question isn’t listed here, feel free to reach out:
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Email: shopxyrel@gmail.com
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Phone: +1 262-178-0945
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Address: 619 Park Ave, Baltimore, Maryland 21201, United States